SIGTEL TEAMS
What is Teams? SigTel Teams is a Unified Communications solution that combines calling, chat, meetings, voicemail, video, screen sharing and enterprise contacts into a single, easy-to-use interface to improve everyday communications and collaboration for businesses.
What SIGTEL ‘Teams’ does: ‘Teams’ makes your communication simpler and your collaboration more productive. It provides you with audio and video calling, instant messaging, meetings/ video chat, history, and voicemail without switching between devices, apps, and screens. SigTel Teams allows you to make and take calls without being tied to your desk phone, to chat (one-to-one or one-to-many), and meet with or see each other’s faces with the click of a button—all this without using multiple tools or programs. Any business with modern communications needs can benefit from Teams, from highly virtualized organizations, companies with multiple locations, to those with remote or mobile workers. SigTel Teams empowers businesses by making it easy, pleasant and efficient for them to communicate how they want and where they want.
HOSTED PBX
Hosted PBX means there’s no phone system on site needing maintenance, upgrades and repairs. Instead, your full featured system is in the cloud, maintained, managed and protected from hackers, outages and breakdowns. Here are just some of the multitude of features on your new cloud-based system:
Auto Attendant Answering: Setup a telephone number that dials directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant feature. Automatic Call Distribution (ACD): Used to route calls in a call center environment to the appropriate agents based on factors such as time availability, behavior, and priority levels. Conference Bridges: Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned “talk/listen” or “listen only” status. 3-Way Conference Call: After making or receiving a call, a user may “conference in” any third party for a 3-way call. Call Recording: Selectively record calls for training or documentation purposes. Note: Call Recording requires a dedicated server in the cloud. Office Intercom: Dial another user’s extension and activate their phone speaker to make an announcement. Note: phone specific; check per brand or model. Find Me (Digital Assistant): Set up a personal assistant to find you at up to five locations. This feature is configured per extension and offers multiple options to route calls once they have reached the given extension. Callers are prompted to announce themselves and are given the option to try the next location or to leave a message. Voicemail: Associate a voice mailbox with an extension or use an announce-only voice mailbox to provide customers with a prerecorded message when they choose an option through an Auto Attendant or extension. Visual Voicemail: After a voicemail is received, the Hosted PBX will send an email to any valid email account or alias that you enter into your company portal. The message will include the date and time of the call, the duration, Caller ID (if provided), the mailbox number, and an attached WAV file that can be played on your PC or mobile device. You can also set up auto-delete for voicemail messages after a configurable time, or as soon they are emailed. Voicemail to Text: Don’t have a smartphone or tablet capable of playing WAV files? Enter an SMS address in your company portal and the Hosted PBX will send a shorter text message to your device. Note: Third-party text messaging rates may apply. And the list goes on and on…
MOBILE APP
With Mobile App, your mobile phone becomes your mobile office. Utilize features like office extension, extension-to-extension dialing, caller ID, and more to increase productivity while pulling together voice, chat, video, and other services to support your mobile workforce.
ENHANCED SIP TRUNKING
An enhanced SIP trunk delivers calls to the premise equipment and acts like a CO line. If the SIP endpoint is offline or cannot be contacted by our system, the system provides an alternate predefined route for incoming calls. Examples are: routing calls to an Auto Attendant, other SIP trunks (at other locations), voicemail, or a Find-Me Follow-Me sequence. This disaster recovery feature is extremely powerful and flexible.